Managing your online reputation requires a whole new skill set including monitoring the online conversation and engaging with customers and the tech-savvy to promote yourself in the best channels. These skills are becoming essential for small businesses--especially for hospitality businesses.

This class is designed for the hospitality and service related business that depends on reviews from such sites as Travelocity, Yelp, Trip Advisor and Google Local. In this workshop, we will cover claiming your business in these and other sites, how to get reviews from real customers, and how to deal with negative reviews.

TO REGISTER ONLINE at least 5 days in advance: Go to http://www.clackamas.edu/sbdc. Click on Online registration for new students. Click on Search for Classes/Workshops. Enter Course Code #SBM-006-45. Select the class (check the dates). Complete all Personal Information section. Continue with payment information (requires credit or debit card payment).

Harmony Campus: OIT154

To register online using a credit or debit card, go to www.clackamas.edu/sbdc. To register by mail, fax or in person, call or e-mail for instructions.