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Compliance Index

Letter of transmittal

Table of contents

Index (PDF 342 KB)


Contact officer(s)

Internet home page address and internet address for report; see also Portfolio overview

Review by the Secretary

Departmental Overview

Overview description of department

Role and functions

Organisational structure

Outcome and output structure

Where outcome and output structures differ from PBS format, details of variation and reasons for change

Portfolio structure

Report on Performance

Review of performance during the year in relation to outputs and contribution to outcomes

Actual performance in relation to performance targets set out in PBS/ PAES
Please refer to the performance reports for Output 1, Output 2, Output 3 and Output 4

Performance of purchaser/provider arrangements - Nil to report

Where performance targets differ from the PBS/PAES, details of both former and new targets, and reasons for the change - Nil to report

Narrative discussion and analysis of performance

Trend information
Please refer to the performance reports for Output 1, Output 2, Output 3 and Output 4

Factors, events or trends influencing departmental performance
Please refer to the performance reports for Output 1, Output 2, Output 3 and Output 4

Significant changes in nature of principal functions/services
Please refer to Secretary's Review; Departmental Overview

Performance against service charter customer service standards, complaints data, and the department’s response to complaints

Discussion and analysis of the department’s financial performance

Discussion of any significant changes from the prior year or from budget

Summary resource tables, by outcomes

Developments since the end of the financial year that have affected or may significantly affect the department’s operations or financial results in future - Nil to report

Management and Accountability

Corporate Governance

Statement of the main corporate governance practices in place

Names of the senior executive and their responsibilities; see also Senior leadership team

Senior management committees and their roles

Corporate and operational planning and associated performance reporting and review

Approach adopted to identifying areas of significant financial or operational risk and arrangements in place to manage risks

Certification of fraud measures in place

Policy and practices on the establishment and maintenance of appropriate ethical standards

How nature and amount of remuneration for Senior Executive Service employees officers is determined

External Scrutiny

Significant developments in external scrutiny

Judicial decisions and decisions of administrative tribunals; see also Freedom of information

Reports by the Auditor-General, a parliamentary committee or the Commonwealth Ombudsman

Management of Human Resources

Assessment of effectiveness in managing and developing human resources

Workforce planning, staff turnover and retention

Training and development

Occupational health and safety performance

Statistics on staffing

Certified Agreement and Australian Workplace Agreements

Performance pay


Assets Management

Consultants and Competitive Tendering and Contracting; see also Appendix 3: Payments for advertising and market research

Commonwealth Disability Strategy

Financial Statements
(PDF 345 KB)

Other Information

Occupational health and safety

Freedom of information

Advertising and market research

Ecologically sustainable development and environmental performance

Discretionary grants

Correction of material errors in previous annual report; see also Appendix 4: Consultancy services


The Year in Pictures

Useful links and tools

Table of Contents





  Compliance Index





Full Report
(PDF 4.35Mb)


Financial Statements
(PDF 345Kb)


Report by Chapter


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